DocuWare

DocuWare

Design

Make design unboring

Concepts

Error
  • Prefer using the following terms in error messages

Unable to

Incorrect / Not valid

Stop

Failed to

Invalid

Abort, kill, terminate

  • Be precise
    Write out the reason that cause the problem. Avoid writing “there was a problem”.

  • Don’t blame the user
    Write in the passive form when the user is the subject and might feel blamed for the error.

  • Write conversational
    Don’t write only keywords but write out full sentences.

  • Write “please”, and use the pronoun “we” if the error was caused by the system
Success
  • Don’t write “successfully” for normal system behavior
  • Write “successfully” for complex and important actions performed by the user
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